Books

Chapters, collected by theme, to guide, prompt, and educe your creativity.

Get Organized to Get Creative
Being organized is the foundation of a creative practice and creativity. Here are a series of guides to help you get organized at work. Get organized.

Learning from the (Work) Experts
Talented people have worked on similar problems to the problems we're now solving. Thankfully for us they've shared what they've learned. So let's learn from them.

Work/Better
Why we work the way we work is important to understand ... so we can create something better. Here's what's happening.

(Personal) Professional Development
Your current role can be viewed as a platform to get better at the work you do and how you do the work. Your professional development is a you activity. Make it work for you.

Get Organized to Get Creative

Being organized is the foundation of a creative practice and creativity. This book is about helping you get organized at work.

An easy, productivity-improving, stress-reducing information organizing system for every healthcare administrator

Get organized. It will make you more effective. It will lead to less stress. It will help you make (more) change happen.

Manage your input to improve your output

The boss may not care about your input, but you should. Because there may be no more important activity to your professional success. No input, no output.

Get started with digital notes and stay organized at work

Wouldn't it be amazing if there were something you could start doing at work that would immediately make you more effective at your job?

Create little systems to collect digital notes

To be findable and usable, digital notes must be collectable. Little systems for collecting digital notes make it possible.

Use digital notes to do creative work

The point of having notes is to use them. We can use notes in consultation, in preparation, and in creation of the creative work required when working in complexity.

Use digital notes and strategic forgetting to be more effective at work

Strategic forgetting is the practice of transferring the burden of remembering to our digital notes because digital notes are memories stored outside the brain.

Learning From The (work) Experts

Talented people have worked on similar problems to the problems we're now solving. Thankfully for us they've shared what they've learned.

Niels Pflaeging will help you think differently about change (and other things)

The subtle shift in thinking about change as a flip that happens [right now] rather than a long journey will help you approach it in a better way. That, and a few other things, from Niels Pflaeging.

Douglas McGregor will help you think differently about human behavior (and other things)

Every management act in our organizations stems from a core belief about human nature. Most of us have it wrong. If a worker is disengaging from the work it is as a result of how the organization is managed and not because of their human nature.

Dave Snowden will help you think differently about complexity and why work is the way work is

Work is different because of our increasing awareness of complexity. But what is complexity? And what does it change?

Carol Dweck will help you think differently about our capacity for learning (and other things)

How a growth mindset is central to helping us (and everyone else!) develop our skills, improve our intelligence, and learn anything we want.

William Bridges and his transition framework can help you make (more) change happen

The resistance to change we all speak so expertly about isn't resistance to a new reality, it's resistance to what the new reality might mean for me, for you, for any of us as individuals. It's the difference between change and transition.

Chris Argyris will help you think differently about learning (and other things)

Double-loop learning is a funny name for the learning we do when we move beyond just solving problems (single-loop learning) and explore whatever it is we're trying to do more holistically.

Work/Better

Why we work the way we work is important to understand ... so we can create something better.

When Process does our thinking for us

What happens when we commit to big-P process is this: We commit to not thinking originally about the situation we're trying to use it in. It makes for less effective work.

Why is work the way it is?

How we work is the real problem worth solving if we desire for ourselves, our teams, and our organizations to fulfill a vision worth fulfilling.

The wasted effort as a result of a budget target (and an example of Goodhart's Law)

One example, anyway. You wouldn't want to know the true cost of all the wasted effort that comes from budget measures becoming targets. (And there's a better way to budget.)

You Don't Need Buy-In to Implement Change

It's a message that probably sounds like what you'll hear from your salesperson friend over coffee: You don't need buy-in at the end to make change happen, you need enrollment from the start.

The Ultimate Measure of Workplace Trust: You Decide What to Work On

Engagement surveys continue to tell companies the same thing every year: employees aren't. After years of failed engagement improvement initiatives, perhaps it's time to start experimenting with new structures and systems that create the workplaces we all desire.

On efficiency and excellence

Conflating efficiency and excellence has resulted in a workplace cultural satisfaction that merely meeting spec is good enough when it comes to improving healthcare delivery operations.

See work from another angle(s)

In the workplace we call the intentions and motives of other people an agenda. It's usually used with a negative connotation but understanding other people's agendas is key to achievement in the workplace. Knowing why other people are making the decisions they're making will help you make your own.

(Personal) Professional Development

Your current role can be viewed as a platform to get better at the work you do and how you do the work. Your professional development is a you activity.

Make progress at work this week (and in a new reality) with these three models

This whole situation feels like a gigantic reset. And I think that's okay because it can be a gigantic reset. It's a burning platform to do the work of rethinking work, including the delivery of healthcare services, that we've been needing to do for several decades.

The Now of Work

A follow-on guide to the "Healthcare is changing. How we work hasn't. And it's holding us back." introductory series. Here are ten ideas for getting started with the now of work.

The benefits of thinking about your thinking

Metacognition is the process we use to plan, monitor, and assess our learning, thinking, and doing. It's wildly important because it's how we build an awareness of our understanding and performance, which is required for working in complexity.

What is a mental model? And why do they matter at work?

You and an alien walk into a grocery store to understand mental models and why they matter at work.

(Personal) Career Reviewing and Planning

I did something for the first time this year that you may want to consider doing yourself: a career reviewing and planning session. For myself. It was a bit like an annual job review. Only that it was conducted by me. And free of bureaucratic rigmarole.

Bring a prototype to every meeting

Imagine if meetings became what you do when you needed to get something done. Improve your meetings by bringing a prototype to every one.

On being lost, on occasion

Getting professionally unlost is really about knowing yourself, knowing your situation, and knowing where you're trying to go.

An uncomfortable relationship with advice

I think it's important to remember that any piece of advice, even from the most experienced, well-meaning, empathetic person living on the planet, is still an opinion based upon their experience filtered through a worldview that isn't exactly ours.

On communicating well

Improving communication at work begins with recognizing communication as a process and ends by embracing the all-important (but often ignored) feedback element of the process.

Is the company's culture right for me?

The conversation about workplace culture is often analog: good or bad. But what if a different question is asked: Is it right for me?

Through The Work Writing

Ideas & Inspiration

Ideas and inspiration on The Now of Work to fuel your thinking, learning, and creating. Get inspired.

Get Organized to Get Creative

Being organized is the foundation of a creative practice and creativity. Here are a series of guides to help you get organized at work. Get organized.

learning from the (Work) experts

Talented people have worked on similar problems to the problems we're now solving. Thankfully for us they've shared what they've learned. So let's learn from them.

(Personal) Professional DEvelopment

Your current role can be viewed as a platform to get better at the work you do and how you do the work. Your professional development is a you activity. Make it work for you.

work/Better

Why we work the way we work is important to understand ... so we can create something better. Here's what's happening.