1// I’ve been thinking about resilience at work for the last months (maybe it’s years now?), especially how it seems that no matter how resilient any individual is, more resilience is always needed. (And because this is an especially hot topic in my industry of healthcare delivery, for obvious reasons.)
2// Many organizations have started doing more to help employees improve their wellbeing by providing additional wellbeing services. That’s admirable! And necessary. But it’s not going to be enough. Never will be enough. (That’s not to say wellbeing services aren’t helpful.)
3// What I am saying is that, at least when it comes to resilience at work, organizations bear more responsibility than just offering wellbeing services. Organizations need to build resilience into their structures, systems, processes, and tasks.
4// So let’s talk about organizational resilience.
5// Where personal resilience definitions often focus on “bouncing back” from stressors, organizational resilience is more about (in my mind) purposeful adaptation.
6// Organization resilience is important for (at least) three reasons:
7// Organization resilience is positive for employees, those in charge (though I always hesitate to make a distinction between the two), … and the organization itself!
8// Professional* resilience is still important because command and control workplaces necessitate a certain amount of professional resilience to deal with the nonsense.
(*I’m distinguishing from personal resilience for no other reason than yeah, stuff happens in life and bouncing back from it is a necessary thing.)
9// Here’s *my* working definition. Organizational Resilience is adapting how work gets done in response to changing conditions inside and outside of the organization, benefitting employees and the organization’s objectives.
10// Probably too vague, but something’s here to work with.
11// Organizational resilience is an operational state, or outcome, for an organization. It’s a leadership philosophy, too: it’s how people create the conditions for teams pursue organizational resilience. And it’s a practice for both individuals and teams.
12// So, yeah, organizational resilience has the power to strengthen an organization, make any organization a better place to work for the people who comprise the organization, and improve patient experience. Three good outcomes.
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