How We Work

When Process does our thinking for us

April 1, 2020

What happens when we commit to big-P process is this: We commit to not thinking originally about the situation we're trying to use it in. It makes for less effective work.


Why is work the way it is?

March 19, 2020

How we work is the real problem worth solving if we desire for ourselves, our teams, and our organizations to fulfill a vision worth fulfilling.


The wasted effort as a result of a budget target (and an example of Goodhart's Law)

February 4, 2020

One example, anyway. You wouldn't want to know the true cost of all the wasted effort that comes from budget measures becoming targets. (And there's a better way to budget.)


You Don't Need Buy-In to Implement Change

December 17, 2019

It's a message that probably sounds like what you'll hear from your salesperson friend over coffee: You don't need buy-in at the end to make change happen, you need enrollment from the start.


On efficiency and excellence

February 11, 2018

Conflating efficiency and excellence has resulted in a workplace cultural satisfaction that merely meeting spec is good enough when it comes to improving healthcare delivery operations.


Through The Work Writing

Ideas & Inspiration

Ideas and inspiration on The Now of Work to fuel your thinking, learning, and creating. Get inspired.

Get Organized to Get Creative

Being organized is the foundation of a creative practice and creativity. Here are a series of guides to help you get organized at work. Get organized.

learning from the (Work) experts

Talented people have worked on similar problems to the problems we're now solving. Thankfully for us they've shared what they've learned. So let's learn from them.

(Personal) Professional DEvelopment

Your current role can be viewed as a platform to get better at the work you do and how you do the work. Your professional development is a you activity. Make it work for you.


Why we work the way we work is important to understand ... so we can create something better. Here's what's happening.